Speaker 9

Conrad Lashley

Professor Conrad Lashley is Lead Researcher at the Academy of International Hospitality Research at Stenden University of Applied Sciences. He has personally, or edited, authored a dozen books on hospitality and services management including Empowerment: HR strategies for service excellence; Hospitality Retail Management: a unit mangers guide; Business Development for Licensed Retailing; and Organisation Behaviour for Service Sector Organisations as well as a couple of study skills texts, Improving Study Skills: a competence approach and 12 Steps to Study Success.

Conrad Lashley’s recent research interests largely focus on the study of hospitality and hospitableness. He has researched and written extensively about hospitality studies informed by an array of social science perspectives. His work claims that traditional understanding of hospitality can better inform management practice in contemporary commercial bars, cafes, hotels and restaurants. He is co-editor of Research in Hospitality Management and Editor Emeritus of Hospitality & Society. Apart from this he has conducted a number of research projects for commercial organisations as well as leading industry bodies, such as People 1st, the British Institute of Innkeeping, Marketing Manchester, North West Tourism, and the Hospitality Training Foundation.

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